GENERAL CONTRACT CONDITIONS.
The purpose of these General Terms and Conditions is to regulate the contractual relationship between VILLALBA AL
ALBA S.L.U. (hereinafter "the company/entity") and you (hereinafter "the customer/user"), relating to the purchase of
products and/or articles through the website www.alalbaperfumes.com(hereinafter "the website"), a domain owned by
VILLALBA AL ALBA S.L.U., a legally incorporated company, with registered office at CALLE ALFONSO EL SABIO, Nº 11
07010 PALMA DE MALLORCA, BALEARES, with Tax Identification Number B07992837 registered in the Companies
Register of ILLES BALEARS in Volume 1710, Folio 164, Sheet 34144, Section 8.
I.- PRE-CONTRACTING INFORMATION
If you are under 18 years of age, you may not purchase any products on the www.alalbaperfumes.com website. To
purchase any product and/or article on the website, you must be 18 or over.
We recommend that you read these general terms and conditions prior to making a purchase, as their acceptance is a
prior and essential step in the purchasing process. Prior to the start of the purchasing procedure, the company/entity
makes these general terms and conditions available to you so that you may save and reproduce them.
We inform you that an electronic archive of these general terms and conditions of business will be produced and
accessible to you at all times. All information provided during the purchasing process will be stored by the company and
prior to procurement and during the purchasing process, you will be able to access, file and print these general terms
and conditions for consultation purposes.
We inform you beforehand of the procedures that you must follow to accept these general terms and conditions. The
procedures for purchasing the products offered are those described in these general terms and conditions, as well as the
specific ones indicated on the website while browsing, so that you as the client/user declare that you know and accept
these procedures as necessary for acquiring and/or purchasing the products offered on the website.
Our products may be purchased in the language of your choice of those available on the website. However, the
language in which these general contract conditions are formalised is Spanish.
During the purchasing procedure, the company/entity provides you with the appropriate technical means to identify
and correct errors. Any modification or correction of the data provided by you while browsing must be carried out in
accordance with the indications provided on the website. This website displays windows for confirmation of the data
provided, which may not allow you to continue with the purchase or contract if the data entered are not in the correct
format. Before making a payment, you will be able to view the products selected on the website and the details of your
order so that, if necessary, you may change these details. If you detect an error after completing the payment process,
you should contact customer service at: 971606463 or at the email address: info@alalbaperfumes.com.
By providing your personal data, you give your express consent to processing this personal data for the purpose of
purchasing the products on the website.
The online purchase of the products offered by the company/entity through this website is subject to the provisions of
these General Contract Conditions.
The purchase of any of the products of the company/entity through the website requires the acceptance of each and
every one of the general contract conditions and/or the specific conditions applicable to the products purchased.
These General Conditions are subject to the provisions of Law 34/2002, on information society services and electronic
commerce; Law 7/1998 on General Contracting Conditions; Royal Decree 1906/1999, which regulates telephone or
electronic contracting with general conditions in development of article 5.3 of Law 7/1998; Royal Legislative Decree
1/2007, of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users
and any complementary laws that may be applicable.
If you have any queries, please contact us at the following email address:info@alalbaperfumes.com.
II.- DETAILS OF SELLER.
This website is operated by:
VILLALBA AL ALBA S.L.U.
CIF/NIF (Corporate tax ID).B07992837
Address: CALLE ALFONSO EL SABIO, Nº 11 07010 PALMA DE MALLORCA, BALEARES.
VILLALBA AL ALBA S.L.U. sells the products and/or articles offered through the website www.alalbaperfumes.com.
The company/entity has its registered address and/or premises at CALLE ALFONSO EL SABIO, Nº 11 07010 PALMA DE
MALLORCA, BALEARES.
VILLALBA AL ALBA S.L.U. is the owner of the domain and the website www.alalbaperfumes.com.
III.- PURPOSE OF THE CONTRACT CONDITIONS.
The purpose of these contract conditions is to regulate the conditions of sale of the products and/or articles offered by
the company/entity on this website. These conditions regulate the contractual relationship for purchasing arising
between the company/entity and yourself at the moment you check the corresponding box during the online purchase
process.
The characteristics of the products purchased are reflected on the website.
The purchasing on your part of any of the products and/or articles through the website www.alalbaperfumes.com
entails the acceptance and subjection to these General Contract Conditions and to the particular conditions that may
apply to the purchase of each of the products and/or articles.
The prices applicable to the products and/or articles purchased by you are those indicated on the website on the date
of purchase. VAT is not included.
All the technical means and requirements needed to access the website and the products and/or articles offered
therein shall be the sole responsibility of the user.
Once you have accessed the website, in order to proceed with the purchase of the different products or articles, you
must follow all the indications and instructions on the website, completing for these purposes the required contract
conditions and other forms established for each product/service/hotel and/or tourist accommodation service, which
requires reading and accepting these General Contract Conditions, as well as, where applicable, particular conditions
that may be applicable.
IV.-PURCHASING PROCEDURE
Products and/or articles must be purchased through the specific selection of the product and/or products desired by
means of the purchase selection instruments found on the website. Once the purchase request has been selected and
verified, you must expressly accept the contract conditions as shown on the website. From the moment of acceptance,
you acquire the status of customer/user of the company/entity. We recommend that you read these General Terms and
Conditions carefully, and print them on paper or save the document in electronic format.
In order to purchase any of the products on the website, you are required to register your personal and/or professional
details. In some cases, you will have to set up a username and password that will allow you to access areas that require
prior identification. When you register your personal data on our website, or when you purchase one of our products,
your personal and/or professional data are incorporated into our database, and will be used exclusively to process the
sale of the product during the selected period and to send you information about products offers similar to those you
have purchased that may be of interest to you. At any time, you may modify your customer registration details (address,
contact telephone number, email address, etc.).
Purchase procedure:
1.-To purchase a product from the website, you must follow the instructions on the page and select the product and/or
article you wish to purchase.
You will be able to view and control the product selected by following the purchase instructions on the website. When
selecting the product and/or article on the website, you will be able to view the characteristics of the product and its
price. We will also specify whether or not VAT is included in the final price of the product or article selected, and the
terms and conditions, including information regarding shipping costs. VAT is not included.
Once the selection of products is complete, you will proceed to payment. Before confirming payment, we will inform
you again of the price of the products that you have selected, specifying whether or not VAT is included in the final price
of the product or article selected, the contract conditions, including information regarding the delivery date of the
product selected, and we will also indicate whether or not there are shipping costs, specifying the amount. In any case,
you will be informed of the delivery costs of the product that you have purchased in the event that these are not
included in the final purchase price of the product or article selected.
You will also receive information regarding the possibility of applying discounts. At this point you will be able to
continue shopping or make the payment and/or contracting.
2.-To make the purchase and payment of the product you will fill in a form with the data requested. The data that are
mandatory to proceed with the purchase and payment will be marked with an asterisk. A delivery address will need to
be specified.
Once the mandatory personal data of the order and payment form has been implemented, accept the terms and
conditions of the order and payment by ticking the corresponding box. You must also expressly accept the processing of
your personal data for the purpose of purchasing products on the website by ticking the privacy policy and personal data
processing box.
You may also request, by ticking the corresponding box, to receive newsletters and offers from the company/entity.
And confirm the billing address.
3.- The form of payment accepted by the company/entity is:
4.- The security of its customers is essential for the company/entity [...]. Therefore, in order to protect the transmission
of confidential information, the website has a data encryption protocol with an SSL Security Certificate. SSL encryption
technology protects financial transactions and the flow of data (name, address, credit card number, etc.), allowing
transactions to be carried out securely. For payment with Visa and Mastercard credit cards, the customer is required to
have CES (Secure Electronic Commerce) payment activated. You can tell whether the Secure Electronic Commerce
protocol is activated by the VISA "Verified by VISA" and Mastercard "Mastercard Secure Code" logos. In all transactions
the system conducts a validation with the issuing bank of the card with which you are paying, asking for a key / PIN /
signature / security code that the customer must have, and that together with the card number, expiry date and the 3
digits on the back guarantee the security of the transaction. We call this key / PIN / signature / security code the CES
Security Code or CES Secure E-Commerce Code. The customer's credit card details will be absolutely confidential
(neither the company/entity nor third parties will be able to access them).
In the event that payment by credit card is refused, the purchase of the service will be automatically cancelled and the
customer will be informed of the cancellation by electronic means.
5.- Finally, you must confirm the contracting and/or purchase of the products and/or articles selected.
V.- PRODUCTS AND/OR ITEMS.
The product and/or item is offered on the website alongside a description of its characteristics and features that is as
precise as possible. This description also includes information about the after-sales services that correspond to the
product or service contracted, if such services exist, and about the terms and conditions of said after-sales services. In
any case, information is provided about the commercial guarantees corresponding to the product or service, as well as
the terms and conditions thereof.
VI.- PRICE AND AVAILABILITY OF PRODUCTS AND/OR ARTICLES.
The prices applicable to each of the products are published on the website and indicated on each product. The prices of
the products are shown in euros.
Before you accept the purchase transaction, the prices of each of the products selected will be clearly specified, as well
as the costs that will be applicable to the operation and the promotions or discounts that may be applicable.
The company/entity reserves the right to modify its prices at any time. If there is any change to the sale price, the
products will be invoiced according to the price in force at the time of registration of the contract and/or purchase.
For any payment made to the company/entity you will receive an invoice in your name.
For any information on the product purchased, you should contact us by email at info@alalbaperfumes.com, indicating
your customer/user details in the message subject line.
VII.- DELIVERY TIMES AND SHIPPING COSTS.
The company/entity will not be responsible for the transport of the order, the customer will be responsible for collecting
the merchandise from the warehouse of origin: Alfons el Savi, 11 - 07010 Palma - Spain.
VIII. OFFERS.
The offers are duly indicated. The products offered on the website will be available until any modification to it is made,
which will be notified one week in advance.
IX. RIGHT OF WITHDRAWAL
The Contracting Party acquires the status of consumer and User, and in accordance with article 68 of Royal Decree
1/2007, is entitled to or has the right to withdraw within a period of 14 DAYS. In accordance with article 71 of Royal
Decree 1/2007, because this contract pertains to the acquisition of a product, the period of days in which to exercise the
right of withdrawal will begin on the date on which the product is received.
To exercise the right of withdrawal, the Customer may use any of the following methods:
a) By telephone at the number 971606463 or 620 32 22 08.
b) By email at the address CALLE ALFONSO EL SABIO, Nº 11. Using the withdrawal form that the Customer must
download here, and which can be sent to the email address info@alalbaperfumes.com.
In this case the Customer must state WITHDRAWAL FORM as the subject of the email.
WITHDRAWAL FORM (You should only complete and send this form if you wish to withdraw from the contract).
FOR THE ATTENTION OF: VILLALBA AL ALBA S.L.U., with personal/company tax code: B07992837, address at: CALLE
ALFONSO EL SABIO, Nº 11 07010 PALMA DE MALLORCA, BALEARES, Tel. no.: 971606463 o 620 32 22 08, Email:
info@alalbaperfumes.com.
I hereby inform you that I withdraw from my sales contract for the following item or items, with reference no. reference
no. Relating to order no.:
with purchase date
Name of Buyer(s)
Address of Buyer(s)
Signature of consumer(s) Date
Signature of the professional(s) Date
X .-REFUND
The customer will enjoy a calendar period of 14 days from receipt of the goods, or from confirmation of the purchase in
the case of a service, to terminate the contract. Within the established period and via any channel accepted by law, the
customer must notify the company/entity of their wish to exercise their right to terminate the contract.
The returned order must be delivered together with the delivery note and, where applicable, the invoice issued by the
company/entity. The customer must pay any costs incurred when returning the order.
The customer is entitled to return any item they may have purchased from the company/entity provided that the
product is in perfect condition, in the original packaging and accompanied by the corresponding manuals, accessories or
promotional gifts, where applicable.
Under no circumstances will the exchange or return of custom-made items or confirmed special commissions be
accepted.
The user must pay the cost of returning the item unless the product is defective or otherwise incorrect.
To request the return of the products, the customer can use any of the following means:
a) By telephone on the number. 971606463 or 620 32 22 08.
b) By email to the address info@alalbaperfumes.com, using the return form the customer can download here, and
which can also be sent by email to the address info@alalbaperfumes.com. In this case, the customer should use the
subject line "RETURN FORM".
For any complaint or query, you can contact the company/entity by telephone on 971606463 or 620 32 22 08, or by
email at info@alalbaperfumes.com.
The customer/user may return the product to any of the shops of the company/entity in Spain.
XI. PROFESSIONALS.
If you are a professional or business owner, none of the provisions of Spanish Royal Legislative Decree 1/2007, of 16
November, approving the Consolidated Text of the Spanish General Law on the Defence of Consumers and Users, will
apply to this contracting process. If you are a professional or business owner, the clause governing the right of
withdrawal and/or refund will not apply to this contracting process under any circumstances.
XII. ENTERING INTO THE CONTRACT
Contracts shall be deemed entered into and produce all the effects provided for by law when consent and the other
requirements necessary for their validity are met, and shall be governed by the provisions of Law 34 /2002, of 11 July, on
information society services and electronic commerce (LSSI), art. 23 and 24, the Civil Code, the Commercial Code and
other applicable civil or mercantile regulations. If you are a consumer, it will be understood that this contract is entered
into at the place where you have your primary residence. If you are a professional or business owner, it will be
understood that this contract is entered into at the location of the registered address and/or premises of the
company/entity.
XIII. AMENDMENT.
The company/entity reserves the right to amend or replace these contracting terms and conditions in the event of new
economic, commercial or regulatory circumstances and/or extraordinary circumstances that affect the sale of the
product and/or provision of the service and/or aspects related thereto that justify any such amendment to these terms
and conditions. Any unilateral amendments to these terms and conditions on justifiable grounds will not, under any
circumstances whatsoever, affect the contracting terms and conditions governing those products, services or
promotions that may have been accepted prior to such amendments.
XIV. LIABILITY REGIME.
The company/entity will not be liable for problems due to lack of access or problems inherent to Internet connectivity or electricity networks when the causes are beyond its control or could not have been foreseen by the parties, or that, if foreseeable, the company/entity makes all reasonable efforts to avoid them or they are considered acts of god or force majeure.
The company/entity accepts no liability whatsoever for any delay to the performance of its obligations or failure to perform the same in the event that such non-compliance stems from a situation of force majeure, in accordance with the provisions of Article 1,105 of the Spanish Civil Code. Such circumstances will be communicated to the other party as soon as possible. The agreed delivery times will be extended for at least the period of time during which the situation of force majeure existed. If the situation of force majeure persists for more than three (3) months, either of the parties may terminate these contracting terms and conditions.
XV. PROTECTION OF INTELLECTUAL PROPERTY.
VILLALBA AL ALBA S.L.U. is the owner of the domain and the website www.alalbaperfumes.com. The trademark is duly
registered in the name of VILLALBA AL ALBA S.L.U. . Likewise, the website www.alalbaperfumes.com including, but not
limited to, programming, editing, compilation, designs, logos, text and / or graphics, is the property of VILLALBA AL ALBA
S.L.U. , and is protected by national and international intellectual and industrial property law. Therefore, the holder of
the rights expressly prohibits the use or reproduction, partial or total ( by any physical or electronic means), by third
parties, unless there is an agreement or written authorisation to this effect.
Access by the user to the website does not grant the user any ownership rights over the same. VILLALBA AL ALBA S.L.U.
shall take legal action as provided by law against those who knowingly and without authorisation carry out any of the
aforementioned acts.
XVI. APPLICABLE LAW AND JURISDICTION.
These general conditions shall be governed by and interpreted in accordance with Spanish law in all matters not
expressly established herein. The parties submit to the jurisdiction of the competent Courts and Tribunals for any
questions that may arise or actions that may be brought as a result of the provision of the website service and its
services and contents, and regarding the interpretation, application, fulfilment or non-fulfilment of the provisions of
these general conditions. If the user is considered to be a consumer, the competent Courts and Tribunals will be those
provided for in the provisions of current legislation governing consumer protection.
XVII. PERSONAL DATA
In accordance with the provisions of the General Data Protection Regulation GDPR EU 679/2016 and Organic Law
3/2018 of 5 December on Data Protection and Guarantee of Digital Rights, you are provided with the following
information on how your personal data is processed: RESPONSIBLE / MANAGER: VILLALBA AL ALBA S.L.U. Fiscal ID code:
B07992837 Address: CALLE ALFONSO EL SABIO, Nº 11, CP: 07010 PALMA DE MALLORCA Telephone: 971606463 Email
address: info@alalbaperfumes.com. PURPOSE: At VILLALBA AL ALBA S.L.U., we process the information that you provide
with the purpose of selling the products contracted, invoicing for said products and managing the sending of marketing
information and surveys. We will develop a commercial profile based on the information provided in order to be able to
offer you our services in accordance with your interests. No automated decisions will be made based on this profile. The
personal data provided will be retained for the duration of the commercial relationship and as long as no request has
been received to delete the same by the interested party, for a duration of 5 years from the last time you contract
and/or purchase anything. In any event, your personal data will be retained while they remain useful for the purpose
indicated, and in any event for the legally established periods and for the time needed to address any possible liabilities
resulting from said processing. LEGAL BASIS: Personal data processing is based on the performance of a contract to
which the data subject is party or in order to take steps at the request of the data subject prior to entering into the
contract, and in any event you have given your consent for your personal information to be processed for one or more
specific purposes, in accordance with the provisions of the GDPR EU 679/2016 (ART. 6.1. A. B) and Organic Law 3/2018
of 5 December (Data Protection and Guarantee of Digital Rights: LOPDPGDD). Articles 20 and 21 of the Information
Society Services Act 34/2002, for the use of telecommunications to send commercial offers, shall apply. While the
prospective offer of products and services is based on the consent you are requested to provide, the withdrawal of this
consent will not condition the contract for the purchase of any product and/or service under any circumstances. The
personal data must be provided, otherwise the service requested and/or the product sold and/or the requested offer
cannot be provided. Consent must be provided in order to be able to make prospective offers and send you commercial
information. RECIPIENTS: No personal data will be shared with any third party not connected to the company, unless it is
a legal requirement to do so. However, you are informed that third-party providers may have access to your personal
data, as data processors, within the framework of the provision of a service for the Data Controller company. In addition
to the above, the company may share or communicate personal data in order to meet its obligations with public
administrations when required to do so by law. No data is expected to be transferred to third countries. RIGHTS:
Interested parties have the right to obtain access to their personal information, as well as to request that any inaccurate
data be rectified or, where appropriate, to request the removal of said data when, among other reasons, the
information is no longer needed for the purposes for which it was obtained. In certain circumstances, interested parties
may request that the processing of their data be limited, in which case we will only retain it for the purpose of filing or
defending complaints. Additionally, and for purposes related to their particular situation, interested parties may oppose
the processing of their data, in which case their personal information will no longer be processed for those purposes to
which they have stated their opposition. When technically possible, the interested party may request the portability of
their data to another Data Controller. To exercise these rights, in accordance with current legislation, the parties
concerned may write to VILLALBA AL ALBA S.L.U. at CALLE ALFONSO EL SABIO, Nº 11, CP: 07010 PALMA DE MALLORCA,
enclosing a copy of a document accrediting their identity (national identity document), or email
info@alalbaperfumes.com. You have the right to file a complaint with the Regulatory Authority: The Spanish Agency for
Data Protection (www.agpd.es). Origin of personal data: the data subject.
